Cancellation & Refund Guidelines
Effective Date: July 7, 2026
Gramkyl Academy operates on a foundation of professional respect and compliance with Canadian consumer standards. We understand that your goals can shift, which is why we provide a clear, fair process for cancellations and refunds.
1. The 10-Day Cooling-Off Period
In accordance with Canadian provincial consumer protection guidelines, all program enrollments are eligible for a 10-day satisfaction cancellation window. During these first 10 calendar days following your initial registration payment, you can cancel your enrollment for a full, unconditional refund of 100% of the funds paid.
2. Post-10-Day Cancellation
If you choose to cancel after the initial 10-day period has passed, a prorated refund may be issued depending on the number of completed mentoring modules in your stream. Please submit a direct inquiry to discuss custom schedule deferments or partial balances.
3. Process for Requesting a Refund
To initiate a cancellation and request your refund, please follow this simple procedure:
- Send an explicit email to [email protected] using the subject line: Cancellation Request - [Your Full Name].
- Provide your receipt invoice number or the date of your payment transaction.
- Our support team will process the request and confirm your cancellation within 24 hours. The refund will be credited directly back to your original payment card or processing source within 5 to 7 banking days.
For additional assistance regarding invoicing, please connect with our billing advisors via [email protected].